Knowledge Base
- Common FAQ
- What is the class duration?
- How far in advance can I book a class?
- What is the refund policy?
- What if I am late for class?
- What if I have to cancel the class?
- What if I have to reschedule the class?
- How can I pay for the class?
- How can I book a class?
- How many trial classes can I have?
- Is the trial class free?
- Which program can I choose?
- How can I be familiar with The1Thai learning/teaching platform?
- Tutor Profile Management
- Tutor Profile Management – Common FAQ
- How does the tutor manage his calendar for Live classes on the platform?
- Where can the tutor edit or change his password?
- What if the tutor turns off the notification toggle on/off from his profile settings?
- Which video be shown on the tutor profile header?
- How Tutor's signup and Onboarding process works?
- Tutor profile settings – How does it work?
- Student Dashboard
- * Student Dashboard – Common FAQ
- What if a student skips to the end of the course session/module?
- If a student gift a course to a non-member of the platform – where can he access it?
- If a student gifts a course/group class to another student who is already a member of the platform, where can the recipient access his gifted course/group class?
- Can a student gift a course/webinar to himself?
- What is the minimum buffer time required to book a group class prior to the schedule by a student?
- How many free trial classes can a student attend?
- Course Management
- Course Management Common FAQ
- Can tutors upload multiple media files under the same lecture?
- Why tutor who has created a course but doesn't appear in this course management dashboard?
- If I upload a course video in a format (other than mp4)-can the system automatically convert to a playable format?
- How a student purchases the course and gets access?
- How do tutors create a course?
- How can tutors create coupons for courses?
- Zoom Live Streaming
- Zoom Live Streaming common FAQ
- Zoom Pro Payment
- Zoom troubleshooting
- How will the admin know if the tutor/host didn't start the session yet?
- What if the tutor disconnects in between the zoom session?
- Can a tutor start the session prior to the scheduled time?
- A tutor registers on the platform. The Tutor can come up with three different scenarios
- What if a tutor already has a pro account while signing up with the platform?
- Tutor Signup flow and What do you need to understand?
- Tutor’s Calendar & Zoom Account-Synced
- Appointment status – How is it tracked?
- What if a tutor already has a free zoom account?
- When does a tutor receive the zoom activation email?
- Do tutors need a Zoom PRO account as well?
- Will all live class sessions automatically be recorded?
- Will every live session be recorded & displayed on the tutor/student dashboard?
- Difference between Zoom meetings versus Zoom webinars?
- Any other limitations in the zoom pro license?
- Internal Messaging
- 1-on-1 Classes
- 1-on-1 classes Common FAQ
- How can tutors set different prices for different subjects?
- How do tutors and students manage their 1-on-1 bookings?
- How do I book a 1-on-1 class? (paid or free trial)
- Can a student or tutor reschedule the 1-on-1 class?
- When can the tutor request a payout from the site owner after class completion?
- Group Webinar Class
- Tutor Payouts
- Email Notification
- Coupons / Discounts
- Cancellations Refund
- Cancellation and Refund – Common FAQ
- What is the time limit to claim a refund?
- If a student is not satisfied with the course, can a tutor initiate the refund on the same basis?
- When can a tutor or student cancel the class?
- If a 1-1 session is canceled, can a tutor or student initiate the refund?
- How 1 on 1 class rescheduling Works?
- How do cancellation & refund classes work?
- Review / Ratings
Oops. No results found.